Your photograph will turn out beautiful as a YourPhotoTo™ product if: 1-3 main subjects within your photo occupies a minimum 50-80% of the space of the entire photograph (i.e. face closeup(s) work best) The main subject of your photo is markedly different in color/contrast from the background of photo (i.e. it is difficult to see a black dog sitting on a black sofa in a dark room). Blurry pictures should not be submitted. Multiple subject or family reunion type images should be avoided.

Adding or uploading photos refers to the process of transferring the digital files from your camera or your local disk drive into the YourPhotoTo™ dealer site. The method you use to upload photos will depend on whether your camera is digital or film. Digital camera owners: You must first transfer the photos to your local disk drive. Then upload the picture during the image upload process. Film camera owners: You will need to first develop your film, scan the photos, transfer them to your local disk drive and then upload the selected picture during the image upload process.

You must convert all electronic photos to JPEG (.jpg) files before uploading them to the dealer site. Before you begin uploading images from your local drive, double check to ensure the photograph you wish to upload is stored as a JPEG (.jpg) file. The JPEG format allows our designers to provide you with the best-quality photographic rendering in your choice of YourPhotoTo™ product. If your images are currently saved in a format other than .jpg, you can use an image-editing application to convert the files. Once your photos have been saved as JPEGs, you can upload them to YourPhotoTo™.

It can take as little as a few seconds or as long as several minutes to upload each image. The time will vary, depending on the speed of your Internet connection and the file size of the photo. For example, it takes 2 to 3 minutes to upload a single 400 KB file over a typical 56kbps modem. It may take 20 minutes to upload a 5MB (maximum allowed) image at this speed.

Minimum file size of 50 KB, Max file size 10 MB - Scanned images must be 300 dpi - JPEG only - Quality at Max. (12) - Digital Camera images require a minimum of 3 mega pixels, high resolution - File types: JPEG only - Quality at Max. (12) - Close-up images create the best results - Blurry pictures should be avoided - Multiple subject or family reunion type images should be avoided.

Your photograph can be either Color or B&W....this has no effect on your final photo-to product.

Our artists will render your photograph to assist in the design of your particular product and hold all rights to artistic design. All images will be rendered to fit the measurements required for your YourPhotoTo™ product.

We will UPS Ground ship your finished product. If an email address is provided with the order we will email a confirmation upon shipment that will include a UPS tracking number.

From image receipt, your product will ship within 2-3 weeks unless expedited delivery is selected. If you select the Express 2-Week shipping option, you will receive your order within 2 weeks from the day you place the order (11 business days). If you select the Express 1-Week shipping option, you will receive your order within 1 week from the day you place the order (6 business days). Please note, expedited shipping is not available on all products.

If your order is being shipped to APO, FPO or other armed services addresses, Guam, American Samoa, or other U.S. Protectorates, we will proudly mail your YourPhotoTo™ finished photo-to product to you via United States Postal Service (no tracking provided). For more information on filling out address forms to these addresses, please consult the U.S. State, Protectorates, and APO/FPO abbreviations list. Please note that packages sent to military addresses may take longer to deliver due to USPS restrictions.

We strive to please all customers. Quality satisfaction terms on all finished products are based on the image requirements being met (provided within these FAQs). If the image requirements are not met, before producing the product we will contact the customer requesting an alternative image meeting our requirements. If the requirements cannot be met, we will provide the customer with the option of continuing production with that image. In that case, the sale will be final. For finished products that have been produced after having met the image requirements, there is a satisfaction guarantee. In the unlikely event of receiving our product and not being satisfied, return the product to the Dealer within 7 days of order receipt and we will either redo it free of charge or you will receive a refund. Color/Image Variations - Please note that when we create your woven tapestry heirloom, some color variation will occur. The color variation occurs because the number of color possibilities in our specially dyed yarns is less than the number of color possibilities in an actual photographic image. When we create your woven tapestry heirloom, we select the yarn colors that most closely match the colors in your actual photographic image. Woven tapestry products are less precise than actual photographic images.

You can email us at support@yourphototo.com or call us at 828-348-0352

Copyright can be confusing. What you need to know is that by contracting the services or by using all or any portion of the services provided by YourPhotoTo™, you agree to hold YourPhotoTo™ harmless should any litigation or court order arise out of your failure to obtain copyrights of the photograph(s) used in your transaction with YourPhotoTo™. By using our service, here is what you will be agreeing to: 1. RIGHTS OF THE IMAGE I hereby certify, authorize and warrant that I own the copyright or am authorized by the owner of the copyright, or own the rights to any of the content, photo or digital images to be uploaded to the YourPhotoTo™ web site or sent to YourPhotoTo™. I have obtained signed written Releases from the owner(s) of any and all copyrighted images I will upload to the YourPhotoTo™ web site or send to YourPhotoTo™. 2. AUTHORITY TO GRANT PERMISSION I hereby certify, authorize and warrant that I have the full authority to grant YourPhotoTo™ the permission to reproduce, re-create, re-design, modify, or manufacture any of the content, photo or digital images I will upload to the YourPhotoTo™ web site or send to YourPhotoTo™. 3. PERMISSION GRANTED I hereby certify, authorize and warrant YourPhotoTo™ to reproduce, recreate, manufacture or modify any part of the content, photo or digital images I have uploaded to the YourPhotoTo™ web site or sent to YourPhotoTo™. 4. RESPONSIBILITY FOR CONSIDERATION I hereby certify, authorize and warrant that I am solely responsible for any consideration owed for any Release regarding the content, photo or digital images uploaded to the YourPhotoTo™ web site or sent to YourPhotoTo™. 5. INDEMNIFICATION I hereby indemnify and hold YourPhotoTo™, its parent company, subsidiaries, affiliates and their respective officers, directors, shareholders and employees free and harmless against and from all claims, damages, losses, liabilities and expenses (including, without limitation, reasonable attorneys fees) relating to and as a result of any claims brought by any other person or entity claiming interest, infringement or other legal argument with respect to the reproduction, re-creation, redesign, modification, or but not limited to the manufacture of the content, photograph or digital image I have or contracted to be delivered to YourPhotoTo™, via any carrier as well as but not limited via the internet. 6. LIMITATION OF LIABILITY IN NO EVENT WILL YOURPHOTOTO™, ITS PARENT COMPANY, SUBSIDIARIES, AFFILIATES AND THEIR RESPECTIVE OFFICERS, DIRECTORS, SHAREHOLDERS AND EMPLOYEES BE LIABLE TO YOU OR THE ENTITY YOUR REPRESENT FOR ANY DAMAGES, CLAIM OR COSTS WHATSOEVER OR ANY CONSEQUENTIAL, INDIRECT INCIDENTAL DAMAGES, OR ANY LOST PROFITS OR SAVINGS, EVEN IF A YOURPHOTOTO™ REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS, DAMAGES, CLAIM OR COSTS FOR ANY CLAIM BY ANY THIRD PARTY. THE FOREGOING LIMITATIONS AND EXCLUSIONS APPLY TO THE EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION. YOURPHOTOTO™ AGGREGATE LIABILITY AND THAT OF ITS PARENT COMPANY, SUBSIDIARIES, AFFILIATES AND THEIR RESPECTIVE OFFICERS, DIRECTORS, SHAREHOLDERS AND EMPLOYEES UNDER OR IN CONNECTION WITH THIS RELEASE SHALL BE LIMITED TO THE AMOUNT OF ONE ROLL OF UNEXPOSED 35MM FILM, IF ANY. 7. GENERAL PROVISIONS If any part of this Release is found void and unenforceable, it will not affect the validity of the balance of the Release, which shall remain valid and enforceable according to its terms. The Release shall not prejudice the statutory rights of any party dealing. For example, for consumers in New Zealand who accept all provisions of this Release, the release is subject to the Consumers Guarantees Act. This release may only be modified by a writing non-electronically signed by an authorized officer of YourPhotoTo™. The English version of this release shall be the version used when interpreting or construing this Release. This is the main provisal for all Policies, Releases, and Agreements between you and YourPhotoTo™ and supersedes any prior representations, discussions, undertakings, communications or advertising relating to YourPhotoTo™.